Warranty Information
We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. If you purchased directly online or by phone, or your retail store is permanently closed you may file a warranty claim directly online. If you purchased in-store, please reach out to your retailer for assistance.
File A Warranty Claim
What You'll Need To File A Claim
- Proof of purchase (purchase receipt or bank statement showing purchase)
- Product law tag
- Photos of product
- Product shown in full view without bedding
- Close-up view of the potentially defective area
- Purchase receipt
- Law tag
- Base/foundation (if filing mattress claim)
Register Your Product
What You'll Need For Registration
- Contact information
- Product information
- Purchase date
- Collection/model & size
- Serial number (note: this is located on the law tag attached to your product)
- Optional, but recommended photos
- Law tag
- Purchase receipt
Warranty Terms & Conditions:
- Mattresses and Flat Foundations: 10-Year Limited Warranty
- Ease® Adjustable Power Base: 25-Year Limited Warranty
- Pillows: 5-Year Limited Warranty
- Accessories: Warranty
Previous Terms & Conditions:
- Mattresses and Flat Foundations: Prior to March 2022
